Privacy Policy

Effective Date: 1 January 2018

At Sunnyside Pool Services, we respect your privacy and are committed to handling personal information fairly, responsibly, and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy outlines how we collect, use, store, and handle personal information when you interact with us, including through our website, enquiry forms, online purchases, and services.

1. Personal Information We Collect

We only collect personal information that is reasonably necessary to provide our services or process transactions. This may include:

Name
Phone number
Email address
Property address
Order details and proof of purchase
Information submitted through website enquiry or contact forms

We do not collect sensitive personal information.

2. How We Use Personal Information

Personal information is used only for legitimate business purposes, including:

Responding to enquiries and quote requests
Providing pool services and repairs
Processing online orders and payments
Communicating about services, orders, or warranties
Meeting invoicing, record-keeping, or legal obligations

We do not use personal information for marketing lists or unsolicited communications.

3. Storage and Retention of Information

We do not maintain personal information beyond what is reasonably required to:

Complete a requested service or transaction
Comply with accounting, warranty, or legal obligations

Where information is no longer required, reasonable steps are taken to ensure it is securely deleted or no longer accessible.

4. Disclosure of Personal Information

We do not sell, rent, or trade personal information.

Personal information may only be disclosed where necessary to:

Process payments through secure third-party providers
Fulfil an online order or service request
Comply with legal or regulatory requirements

Any third parties involved are required to handle information securely and in accordance with applicable laws.

5. Website Data and Cookies

Our website may collect basic, non-identifiable information such as browser type, device information, or page visits to ensure website functionality and performance.

This information does not personally identify you.

6. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. However, no method of electronic transmission or storage is completely secure.

7. Access and Correction

You may contact us to request access to the personal information we hold about you or to request corrections if the information is inaccurate, incomplete, or out of date.

8. Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be published on our website.

9. Contact Us

For questions or concerns regarding this Privacy Policy or the handling of personal information, please contact us: